Privacy Policy
Last updated: 3 October 2026
1. Who we are
GrowthPulse is a trading name operated by Web Marketing Media Ltd, which is the company responsible for your personal information (the "data controller"). In this policy, "GrowthPulse", "we", "us" and "our" mean Web Marketing Media Ltd.
- Company: Web Marketing Media Ltd, registered in England and Wales, company number 09942197
- Registered office: Harrison House, Langford Road, Biggleswade, England, SG18 9RB
- ICO registration number: 00013647112
- Privacy contact: [email protected]
GrowthPulse is run as a joint venture with our partner Scierka-Lang Media Solutions, LLC, of 251 Main St., Old Saybrook, Connecticut 06475, United States. Section 6 explains what our partner can see.
This policy covers growthpulse.io and the pages, forms, booking calendars and messages connected to it. It applies to visitors, people who enquire, and customers.
2. What information we collect
We collect only what we need to answer enquiries, run demos and audits, and provide the GrowthPulse service.
| When | What we collect |
|---|---|
| You fill in a form (for example a free audit or call-back request) | Name, email address, phone number, business name, website, and anything you tell us about your business |
| You book a call or demo | The details above, plus your chosen date, time and time zone |
| You contact us by text, call, email or chat | The content of the message, and call details such as time and duration |
| You become a customer | Billing name and address, plan and payment history. Card details go straight to our payment provider; we never see or store full card numbers |
| You browse the site | IP address, device and browser type, pages viewed, and the page that referred you, collected through cookies (see section 5) |
We do not ask for sensitive information such as health details, and we ask you not to send it to us.
3. How we use your information
UK data protection law requires us to have a lawful reason for each use. These are ours.
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry, run your audit, and hold the call or demo you booked | Steps you asked us to take before entering a contract |
| Set up and provide your GrowthPulse account, take payment, and give support | Performance of our contract with you |
| Send service messages such as booking reminders and account notices | Performance of our contract, and our legitimate interest in running the service |
| Send marketing by email or text | Your consent, which you can withdraw at any time |
| Understand how the site is used and improve it | Our legitimate interest in improving our service; consent for non-essential cookies |
| Keep tax and accounting records, and respond to lawful requests | Legal obligation |
We do not sell your personal information, and we do not use it to make automated decisions that have a legal or similarly significant effect on you.
4. Text messages, calls and email
We contact you by text, phone or email only about things you asked for, unless you have agreed to marketing.
- Service messages. If you give us your phone number when you enquire or book, we may text or call you about that enquiry or booking, for example a confirmation or reminder.
- Marketing messages. We send marketing texts and emails only if you opted in. Agreeing to marketing is never a condition of buying from us.
- Stopping messages. Reply STOP to any text, or use the unsubscribe link in any email, and we will stop. Reply HELP to a text for help. You can also email [email protected].
- Cost and frequency. Message frequency varies. Message and data rates may apply, depending on your mobile plan.
- No sharing for marketing. We do not share mobile phone numbers or text-message consent with third parties or affiliates for their own marketing.
5. Cookies
Our site uses cookies, which are small files stored on your device. Some are essential and the rest are optional.
- Essential cookies make the site, forms and booking calendars work, and remember your cookie choice. They do not need your consent.
- Non-essential cookies help us measure visits and understand which pages are useful. They load only if you accept them in the cookie banner.
If you reject cookies in the banner, non-essential cookies will not load. You can change your mind at any time by clearing cookies for growthpulse.io in your browser, which brings the banner back, and you can also block cookies in your browser settings.
6. Who we share your information with
We share your information only with the organisations that help us run GrowthPulse, and only as far as they need it.
| Who | Why |
|---|---|
| HighLevel Inc. (United States) | The software platform that hosts this site, our forms, calendars, messaging and customer accounts |
| Stripe | Processes card payments for subscriptions |
| Scierka-Lang Media Solutions, LLC (United States) | Our joint venture partner, whose team helps with sales, onboarding and support and can see enquiry and customer records for that purpose |
| Telephone, text and email carriers | Deliver the messages and calls we send you |
| Accountants, legal advisers and insurers | Professional advice and record keeping |
| Regulators, courts and law enforcement | Only where the law requires it |
These organisations must keep your information secure and use it only on our instructions or as the law allows. If the business or its assets are sold or reorganised, your information may pass to the new owner, who must continue to honour this policy.
7. International transfers
Your information is stored and handled in the United States as well as the United Kingdom, because our software platform and our partner are based there.
When we send personal information about people in the UK or European Economic Area to the United States, we protect it with safeguards recognised by UK law, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or by relying on a recipient's certification under the UK Extension to the EU-US Data Privacy Framework. You can ask us for details of the safeguard that applies to your information.
8. How long we keep it and how we protect it
We keep personal information only as long as we need it for the purpose it was collected.
| Information | How long we keep it |
|---|---|
| Enquiries that do not become customers | 24 months after our last contact |
| Customer account and support records | For the life of the account, then 6 years |
| Billing and tax records | 6 years after the end of the tax year, as UK law requires |
| Marketing preferences, including opt-outs | Until you ask us to remove you; we keep a record of opt-outs so we do not contact you again |
We protect your information with access controls, encryption in transit, and by limiting access to staff and partners who need it. No system is completely secure. If a breach is likely to put you at serious risk, we will tell you and the regulator as the law requires.
9. Your rights if you are in the UK or Europe
You have the following rights over your personal information, and using them is free.
- Access: ask for a copy of the information we hold about you.
- Correction: ask us to fix anything inaccurate or incomplete.
- Deletion: ask us to delete your information where we no longer need it.
- Restriction and objection: ask us to limit how we use it, or object to a use based on our legitimate interests, including any direct marketing.
- Portability: ask for your information in a format you can take to another provider.
- Withdrawing consent: where we rely on your consent, withdraw it at any time.
To use any of these rights, email [email protected]. We will reply within one month. We may need to confirm your identity first.
10. Your rights if you are in the United States
Depending on the state you live in, you may have rights to know what personal information we hold about you, to get a copy, to correct it, to delete it, and to opt out of its sale or use for targeted advertising. California, Virginia, Colorado, Connecticut and other states have laws of this kind.
- We do not sell personal information.
- We will not treat you differently for using your rights.
- To make a request, email [email protected] and tell us which state you live in. We aim to honour these requests from any US resident, and will reply within 45 days.
- If we decline a request, you can ask us to reconsider by replying to our decision, and you may contact your state attorney general.
Section 4 explains how to stop text messages and marketing emails.
11. Children, changes and complaints
Children. GrowthPulse is a service for businesses. It is not aimed at anyone under 18, and we do not knowingly collect their information.
Changes. We may update this policy as the service or the law changes. The date at the top shows the latest version, and we will tell customers about any significant change.
Complaints. Please contact us first at [email protected] so we can put things right. If you are in the UK, you can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.